Arenoli Terms of Service

Last updated: 2026-06-6

These Terms of Service ("Terms") govern your access to and use of the Arenoli website, eSIM data plans, checkout, order delivery, support services, and related features (collectively, the "Services").

By accessing our website, purchasing an eSIM plan, downloading an eSIM, activating a data plan, or otherwise using our Services, you agree to these Terms. If you do not agree, you must not use our Services.

1. About Arenoli

Arenoli is a Canadian digital mobile connectivity brand that provides eSIM data plans for travellers, newcomers, temporary mobile data needs, and modern mobile users.

For these Terms, "Arenoli", "we", "us", or "our" means:

ADVANCED CONSULTING & ENGINEERING INC. Operating as Arenoli Markham, Ontario, Canada Support: [email protected]

Arenoli may act as a reseller, marketplace, or aggregator of mobile connectivity services supplied by third-party network operators, eSIM providers, telecom partners, payment processors, and technology vendors.

We do not own or operate every underlying mobile network used to provide the Services.

2. Related Policies

These Terms should be read together with our:

Privacy Policy
Refund Policy
Acceptable Use Policy
Device Compatibility guidance
Any campaign, promotional, or checkout-specific terms shown at the time of purchase

If there is a conflict between these Terms and a specific campaign or checkout term, the more specific term will apply only to that purchase or campaign.

3. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase Services from us.

If you use our Services on behalf of another person, company, organization, or family member, you confirm that you have authority to do so and that they agree to comply with these Terms.

Our Services are primarily intended for personal, consumer, travel, and temporary connectivity use unless we expressly agree otherwise in writing.

4. Our Services

Arenoli provides digital eSIM data plans.

Depending on the plan, Services may include:

Data-only eSIM plans
Country-specific eSIM plans
Regional eSIM plans
Global eSIM plans
Temporary data plans
QR code or manual eSIM installation instructions
Email delivery of eSIM activation details
Customer support

Unless clearly stated otherwise, Arenoli eSIM plans are data-only and do not include:

A local phone number
Voice calls
SMS
Emergency calling
Roaming voice service
Traditional mobile subscription service

5. eSIM Delivery

After successful payment, your eSIM details will normally be delivered by email to the email address you provide during checkout.

You are responsible for entering a correct and accessible email address.

If you enter the wrong email address, cannot access your email account, or fail to check your spam or junk folder, we may not be responsible for delayed access to your eSIM.

You should contact support as soon as possible if you do not receive your eSIM email after payment.

6. Device Requirements

Before purchasing, you are responsible for confirming that:

Your device supports eSIM
Your device is carrier-unlocked
Your device is compatible with the destination network
Your device software is up to date
You have a stable Wi-Fi or data connection to install the eSIM
You understand how to install and activate an eSIM on your device

Not all devices support eSIM. Some devices may support eSIM in one region but not another. Some carrier-locked phones cannot use third-party eSIMs.

Arenoli may provide compatibility guidance, but final responsibility for checking device compatibility remains with you.

7. Purchase, Installation, and Activation

To use an Arenoli eSIM, you may need to:

Select a plan
Complete checkout
Receive the eSIM details by email
Install the eSIM on a compatible device
Connect to the supported network at the destination
Enable data roaming if required
Follow the installation instructions provided

Some data plans begin their validity period only after connecting to a supported network. Other plans may begin immediately upon installation, purchase, or activation, depending on the supplier and destination.

The applicable validity period, data amount, destination coverage, and other key terms are shown at checkout or in the plan details.

You should not install or activate the eSIM too early unless you understand when the plan validity begins.

8. Data Plans

Each data plan may include:

Data allowance
Validity period
Supported country or region
Network operator information
Supported speed such as 4G or 5G where available
Data-only limitations
Activation rules
Fair usage rules
Hotspot/tethering availability where applicable

Unused data normally expires at the end of the plan validity period.

Data plans are prepaid unless expressly stated otherwise.

Once a data plan expires or is fully consumed, it cannot normally be extended unless a top-up or additional plan is available.

9. Coverage and Network Quality

Coverage, signal strength, speed, latency, availability, and network performance depend on many factors outside our direct control, including:

Local network operator performance
Destination country infrastructure
Network congestion
Location
Building materials
Weather
Device compatibility
Device settings
Roaming configuration
Regulatory restrictions
Maintenance or outages

We do not guarantee uninterrupted service, specific network speeds, 5G availability, or coverage in every location.

4G or 5G references mean the plan may support those technologies where available. Actual speed may vary.

10. Roaming

Some eSIM plans operate through roaming arrangements.

When using an eSIM while roaming, different laws, regulations, network practices, and technical limitations may apply.

You are responsible for ensuring that your device settings are correctly configured, including enabling data roaming if required.

Roaming may consume data differently depending on network routing, device behaviour, apps running in the background, or local operator systems.

11. Hotspot and Tethering

Hotspot or tethering may be available on some plans, but it depends on:

The plan
The destination
The underlying network operator
Your device
Your operating system
Local network restrictions

Unless expressly guaranteed, hotspot availability is not guaranteed.

Excessive hotspot usage, commercial sharing, resale, or use as a fixed broadband replacement may be restricted.

12. Prices and Payment

Prices are shown before checkout.

You agree to pay the amount shown at checkout, including any applicable taxes, fees, or currency conversion where applicable.

Arenoli may display prices in different currencies, including CAD, HKD, USD, or other supported currencies.

If no currency is selected, Arenoli may use its default pricing currency.

Currency conversion, markup, and final pricing are calculated by Arenoli's backend systems.

Prices may change at any time before purchase.

Completing checkout authorizes us and our payment processor to charge your selected payment method.

13. Payment Providers

Payments may be processed by third-party payment providers, including Stripe or other payment processors.

By completing payment, you may also be subject to the payment provider's own terms, privacy policy, security checks, fraud prevention, and payment authorization rules.

Arenoli does not store full payment card details unless expressly stated. Payment information is generally handled by third-party payment processors.

14. Promo Codes

Arenoli may offer promo codes or promotional discounts.

Promo codes:

Must be entered before payment
May expire
May be limited to certain countries, plans, currencies, campaigns, customers, or time periods
May have usage limits
May not be combined with other offers unless stated
Have no cash value
May be withdrawn or modified at our discretion

If a promo code is invalid, expired, misused, or not applicable to your order, the discount will not apply.

Promo code eligibility is determined by Arenoli's backend system.

15. Taxes and Fees

Prices may or may not include taxes depending on your location, billing information, destination, or payment method.

Where required, applicable taxes may be added during checkout.

You are responsible for any taxes, duties, fees, or charges that may apply to your purchase or use of the Services.

16. Refund Policy

Refund eligibility depends on the status of your eSIM and data plan.

16.1 Non-Activated eSIM or Data Plan

You may request a refund if:

The eSIM has not been installed; or
The eSIM has been installed but the data plan has not been activated or used; and
The refund request is submitted within the eligible refund period stated below.

16.2 Activated or Used eSIM

Once an eSIM or data plan has been activated or used, refunds are not guaranteed.

Arenoli may consider a full or partial refund if:

The issue was caused by Arenoli or our supplier
You were unable to use the plan due to a verified technical issue
You contacted us within a reasonable time
You cooperated with troubleshooting
The data plan remains unused or minimally used

16.3 Refund Request Period

Unless a different period is required by law or shown at checkout, refund requests must be submitted within 30 days of purchase.

For activated plans, requests should be made as soon as the issue occurs.

16.4 No Refund Situations

Refunds may be refused where:

Your device is not eSIM-compatible
Your device is carrier-locked
You purchased the wrong plan
You installed or activated the eSIM too early
You no longer need the plan
You entered the wrong email address and did not contact us promptly
You deleted the eSIM from your device
You failed to follow installation instructions
You did not enable required device settings
You used the data plan
The plan expired
The issue was caused by local network coverage limitations
There is evidence of abuse, fraud, repeated refund requests, or violation of these Terms
The eSIM was purchased from a third party instead of directly from Arenoli

16.5 Partial Refunds

Where partial usage has occurred, any refund may be limited to the unused portion of the plan, if technically and commercially feasible.

16.6 Replacement Instead of Refund

Where appropriate, Arenoli may offer:

A replacement eSIM
A different plan
Store credit
Technical support

instead of a refund.

16.7 How to Request a Refund

To request a refund, contact:

[email protected]

Please include:

Order number
Email used at checkout
Plan purchased
Device model
Screenshots of the issue
Description of troubleshooting steps attempted

17. Acceptable Use

You agree not to use the Services to:

Break any law
Commit fraud
Resell, redistribute, transfer, or share the Services commercially
Use the Services for spam, phishing, harassment, abuse, threats, or unlawful communications
Interfere with the operation of networks, systems, or other users
Reverse engineer, copy, scrape, crawl, mine, or exploit our website, systems, software, or data
Use bots, automated systems, or unauthorized scraping tools
Upload or transmit malware, viruses, or harmful code
Impersonate another person or misrepresent your identity
Use the Services to compete with Arenoli
Use unlimited or high-data plans as fixed-line broadband replacement
Engage in excessive tethering, machine-to-machine use, or commercial traffic
Violate intellectual property, privacy, or other rights of any person

We may suspend or terminate Services if we reasonably believe you violated this section.

18. Fair Usage

Some plans may be subject to fair usage limits, even if described as unlimited, high-speed, or large-data plans.

Fair usage may include:

Daily high-speed data limits
Speed reduction after a threshold
Network traffic management
Hotspot restrictions
Restrictions during congestion
Prohibition on commercial or abusive use

If your usage is excessive, abnormal, harmful to the network, or inconsistent with personal consumer use, we or the underlying provider may:

Reduce speed
Restrict access
Suspend the plan
Terminate the plan
Refuse refund

19. Suspension or Termination of Services

Arenoli may suspend or terminate your access to the Services without refund if:

You breach these Terms
You use the Services unlawfully or abusively
Payment is reversed, disputed, declined, or fraudulent
Required information is missing or inaccurate
We suspect security risk, fraud, or misuse
We are required to do so by law, regulation, court order, government request, telecom partner, or network operator
The underlying provider suspends or discontinues service
Maintenance, upgrades, or emergency issues require suspension

Where practical, we will try to minimize disruption.

20. Lost or Stolen Device

If your device containing an installed or activated eSIM is lost or stolen, you should contact us immediately.

You remain responsible for any usage of the Services until you notify us and we have had a reasonable opportunity to verify your order and take action.

We may not be able to transfer, pause, or recover all eSIMs once installed or activated.

21. Your Responsibilities

You are responsible for:

Choosing the correct plan
Checking device compatibility
Ensuring your device is unlocked
Installing the eSIM correctly
Maintaining internet access during installation
Keeping your email and order details secure
Using the Services lawfully
Monitoring your data usage
Removing the eSIM before selling, transferring, or giving away your device
Contacting support promptly if there is an issue

You are solely responsible for any data, content, communications, or activity transmitted through your device while using the Services.

22. Third-Party Services

Our Services may rely on or link to third parties, including:

Mobile network operators
eSIM suppliers
Roaming providers
Payment processors
Email delivery services
Analytics providers
Social media platforms
App stores
Customer support platforms

Those third parties may have their own terms and privacy policies.

Arenoli is not responsible for third-party websites, platforms, outages, acts, omissions, policies, or service limitations.

23. Intellectual Property

All rights in the Arenoli website, brand, logos, design, software, content, text, graphics, interfaces, code, and related materials are owned by or licensed to Arenoli.

You may not copy, reproduce, modify, distribute, sell, reverse engineer, scrape, or exploit any part of our Services except as allowed by these Terms.

If you provide feedback, suggestions, or ideas, you allow us to use them without restriction or compensation.

24. Website and Content

Information on our website is provided for general information and purchase guidance.

We try to keep information accurate and current, but we do not guarantee that all content, pricing, availability, coverage, or plan details are always complete, current, or error-free.

If there is a clear pricing or product error, we may cancel or correct the order and provide a refund where appropriate.

25. Electronic Communications

You agree that Arenoli may communicate with you electronically, including by:

Email
Website notices
Checkout messages
Support messages
Order confirmation emails
eSIM delivery emails

Electronic communications satisfy any legal requirement that communications be in writing, where permitted by law.

You are responsible for keeping your contact email accurate and accessible.

26. Privacy

Your personal information is handled according to our Privacy Policy.

We may collect and process information such as:

Email address
Order details
Payment status
Plan selected
Device and browser information
IP address
Support communications
Usage information where provided by partners

We may share information with third-party providers where necessary to provide, support, secure, and improve the Services.

27. Disclaimers

The Services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Arenoli does not guarantee:

Uninterrupted service
Error-free operation
Specific speed
Specific network availability
Coverage in every location
Compatibility with every device
Successful installation where device or user settings prevent it
Availability of third-party services
That the Services will meet every individual requirement

You use the Services at your own risk.

Some jurisdictions do not allow certain exclusions, so some parts of this section may not apply to you.

28. Limitation of Liability

To the maximum extent permitted by law, Arenoli and its directors, officers, employees, contractors, affiliates, suppliers, and partners will not be liable for:

Indirect damages
Consequential damages
Incidental damages
Punitive damages
Lost profits
Lost business
Loss of data
Loss of opportunity
Travel disruption
Missed bookings
Device issues
Network outages
Third-party failures
Inability to use the Services

Our total liability for any claim related to the Services will not exceed the amount you paid to Arenoli for the affected plan, or CAD $100, whichever is greater.

Nothing in these Terms limits liability that cannot be limited under applicable law.

29. Indemnity

You agree to indemnify and hold harmless Arenoli, its affiliates, employees, directors, contractors, suppliers, and partners from claims, losses, damages, liabilities, costs, and expenses arising from:

Your misuse of the Services
Your breach of these Terms
Your violation of law
Your infringement of third-party rights
Fraudulent or abusive activity
Commercial resale or unauthorized redistribution of the Services

30. App Store and Platform Terms

If Arenoli offers a mobile app through Apple App Store, Google Play, or another app marketplace, your use of the app may also be subject to that platform's terms.

The app marketplace is not responsible for providing the eSIM Services unless required by its own terms.

Where applicable, Apple, Google, or another platform may be a third-party beneficiary of certain app-related terms.

31. Export Control and Sanctions

You may not use, purchase, download, export, re-export, or transfer the Services in violation of applicable export control laws, sanctions, embargoes, or trade restrictions.

You confirm that you are not located in, organized under, or ordinarily resident in a country or territory subject to sanctions that prohibit the provision of the Services, and that you are not listed on any applicable restricted party list.

32. Force Majeure

Arenoli is not responsible for delay or failure to perform caused by events beyond our reasonable control, including:

Network outages
Supplier failures
Internet failures
Payment provider outages
Cyberattacks
Natural disasters
War
Civil unrest
Government action
Regulatory changes
Labour disputes
Emergency maintenance
Telecom infrastructure issues

33. Changes to These Terms

We may update these Terms from time to time.

Changes take effect when posted on our website unless stated otherwise.

If changes are material, we may try to notify users through reasonable means.

Your continued use of the Services after updated Terms are posted means you accept the updated Terms.

If you do not agree, you must stop using the Services.

34. Termination by You

You may stop using the Services at any time.

Stopping use does not automatically entitle you to a refund.

Refunds are governed by the Refund Policy section above.

If you want deletion of personal information, please refer to our Privacy Policy.

35. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, unless mandatory consumer protection laws in your place of residence require otherwise.

36. Dispute Resolution

Before starting a legal claim, you agree to contact us at [email protected] and attempt to resolve the issue informally.

Your notice should include:

Your name
Order number
Email used for purchase
A description of the issue
The remedy you are requesting

We will try to resolve the dispute reasonably and in good faith.

Subject to applicable consumer protection laws, disputes will be brought in the courts of Ontario, Canada.

37. Class Action Waiver

To the maximum extent permitted by law, you and Arenoli agree that disputes will be resolved only on an individual basis.

You agree not to participate in a class action, representative action, collective action, or consolidated proceeding against Arenoli.

This waiver may not apply where prohibited by applicable law.

38. Severability

If any part of these Terms is found invalid or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining Terms will continue in effect.

39. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Arenoli may assign or transfer these Terms as part of a merger, acquisition, restructuring, sale of assets, or business transfer.

40. No Waiver

If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

41. Entire Agreement

These Terms, together with the policies referenced in them, form the entire agreement between you and Arenoli regarding the Services.

42. Language

These Terms may be translated into other languages.

If there is a conflict between the English version and any translation, the English version will govern unless applicable law requires otherwise.

43. Contact Us

For support, refund requests, legal questions, or questions about these Terms, contact:

Arenoli Email: [email protected] Website: https://arenoli.com