Arenoli

Arenoli Refund Policy

Last updated: 2026-06-6

This Refund Policy explains when you may be eligible for a refund on an Arenoli eSIM data plan. It forms part of, and should be read together with, our Terms of Service.

1. Refund Eligibility

Refund eligibility depends on the status of your eSIM and data plan.

2. Non-Activated eSIM or Data Plan

You may request a refund if:

  • The eSIM has not been installed; or
  • The eSIM has been installed but the data plan has not been activated or used; and
  • The refund request is submitted within the eligible refund period stated below.

3. Activated or Used eSIM

Once an eSIM or data plan has been activated or used, refunds are not guaranteed.

Arenoli may consider a full or partial refund if:

  • The issue was caused by Arenoli or our supplier
  • You were unable to use the plan due to a verified technical issue
  • You contacted us within a reasonable time
  • You cooperated with troubleshooting
  • The data plan remains unused or minimally used

4. Refund Request Period

Unless a different period is required by law or shown at checkout, refund requests must be submitted within 30 days of purchase.

For activated plans, requests should be made as soon as the issue occurs.

5. No Refund Situations

Refunds may be refused where:

  • Your device is not eSIM-compatible
  • Your device is carrier-locked
  • You purchased the wrong plan
  • You installed or activated the eSIM too early
  • You no longer need the plan
  • You entered the wrong email address and did not contact us promptly
  • You deleted the eSIM from your device
  • You failed to follow installation instructions
  • You did not enable required device settings
  • You used the data plan
  • The plan expired
  • The issue was caused by local network coverage limitations
  • There is evidence of abuse, fraud, repeated refund requests, or violation of our Terms
  • The eSIM was purchased from a third party instead of directly from Arenoli

6. Partial Refunds

Where partial usage has occurred, any refund may be limited to the unused portion of the plan, if technically and commercially feasible.

7. Replacement Instead of Refund

Where appropriate, Arenoli may offer a replacement eSIM, a different plan, store credit, or technical support instead of a refund.

8. How to Request a Refund

To request a refund, contact [email protected].

Please include:

  • Order number
  • Email used at checkout
  • Plan purchased
  • Device model
  • Screenshots of the issue
  • Description of troubleshooting steps attempted

9. Contact Us

For refund questions, contact:

Arenoli Email: [email protected] Website: https://arenoli.com