Support
Help with setup, plans, and your trip.
Installation guides
Step-by-step setup for your device.
Install on iPhone
- 1Open Settings, then Mobile Data (or Cellular).
- 2Tap Add eSIM, then Use QR Code.
- 3Scan the QR code from your Arenoli confirmation.
- 4Label the plan and enable Data Roaming at your destination.
Install on Android
- 1Open Settings, then Network & Internet.
- 2Tap SIMs, then Add eSIM or Download a SIM instead.
- 3Scan the QR code from your Arenoli confirmation.
- 4Set the eSIM as your data line and enable roaming abroad.
Frequently asked questions
Troubleshooting
Quick fixes for the most common issues.
Before you travel
A quick checklist for a smooth arrival.
- Install your eSIM and screenshot the QR code while you still have Wi-Fi at home.
- Confirm your phone is eSIM-capable and carrier-unlocked before you fly.
- Don't delete your home SIM — keep it for your phone number and 2FA codes.
- Turn on Data Roaming for the Arenoli line as soon as you land.
- Keep mobile data on the Arenoli line and calls/texts on your home SIM.