Arenoli

Arenoli Privacy Policy

Last updated: 2026-06-6

This Privacy Policy explains how Arenoli collects, uses, discloses, stores, protects, and otherwise processes personal information when you access our website, purchase an eSIM plan, use our checkout, receive eSIM delivery emails, contact support, interact with our campaigns, or otherwise use our services.

By using Arenoli, you acknowledge that you have read and understood this Privacy Policy.

1. About Arenoli

Arenoli is a Canadian digital mobile connectivity brand that provides eSIM data plans, digital delivery, checkout, activation information, customer support, and related services.

For this Privacy Policy, "Arenoli", "we", "us", or "our" means:

ADVANCED CONSULTING & ENGINEERING INC. Operating as Arenoli Ontario, Canada Website: https://arenoli.com Support: [email protected]

Arenoli may act as a reseller, marketplace, platform, or aggregator of eSIM and mobile connectivity services supplied by third-party network operators, eSIM providers, telecom partners, payment processors, email delivery providers, analytics providers, and technology vendors.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through:

  • Our website
  • Our checkout flow
  • Our eSIM purchase and delivery process
  • Our support communications
  • Our campaign pages
  • Our emails
  • Our analytics and advertising tools
  • Any future Arenoli mobile apps
  • Any related products, services, or features

This Privacy Policy does not apply to third-party websites, payment processors, app stores, telecom operators, or other third-party services that have their own privacy policies.

3. Personal Information We Collect

We collect personal information depending on how you interact with Arenoli.

3.1 Information You Provide Directly

We may collect information you provide when you:

  • Purchase an eSIM
  • Enter your email address
  • Apply a promo code
  • Contact support
  • Request a refund
  • Submit a form
  • Subscribe to updates
  • Communicate with us by email
  • Participate in campaigns or promotions

This may include:

  • Email address
  • Name, if provided
  • Order number
  • Billing information
  • Country or region
  • Province, state, or location information if provided
  • Promo code entered
  • Support messages
  • Refund request details
  • Device model
  • Screenshots or documents you voluntarily provide
  • Any other information you choose to share with us

3.2 Purchase and Order Information

When you purchase an eSIM plan, we may collect and process:

  • Plan selected
  • Destination country or region
  • Plan amount
  • Currency
  • Price paid
  • Discount or promo code used
  • Payment status
  • Order status
  • Stripe session or payment reference
  • eSIM activation or delivery status
  • ICCID or eSIM identifier where applicable
  • Activation information where needed to provide support
  • Delivery email status
  • Refund or cancellation status

We do not generally store full payment card numbers. Payment card details are usually processed directly by our payment processor.

3.3 Device and Technical Information

When you use our website or services, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring URL
  • Pages visited
  • Time and date of visit
  • Language settings
  • Approximate location based on IP address
  • User agent
  • Session information
  • Error logs
  • Performance data
  • Interaction data, such as clicks and page views

This information helps us operate, secure, improve, and troubleshoot our services.

3.4 eSIM and Connectivity Information

To provide eSIM services and support, we or our partners may process information such as:

  • eSIM profile information
  • ICCID
  • Plan status
  • Activation status
  • Data usage information
  • Data remaining
  • Expiry date
  • Network or operator information
  • Destination coverage
  • Device compatibility information where provided
  • Troubleshooting information

Some of this information may come from our eSIM suppliers, telecom partners, or network providers.

3.5 Payment Information

Payments may be processed by Stripe or other payment providers.

We may receive limited payment-related information such as:

  • Payment status
  • Transaction ID
  • Payment method type
  • Card brand
  • Last four digits of card number
  • Billing country
  • Fraud or risk signals
  • Refund status

Full card details are handled by the payment processor and are subject to their privacy policy.

3.6 Marketing and Campaign Information

If you interact with Arenoli campaigns, ads, social media links, YouTube videos, LinkedIn posts, or campaign landing pages, we may collect:

  • UTM parameters
  • Campaign source
  • Campaign medium
  • Campaign name
  • Referrer
  • Landing page visited
  • Click events
  • Checkout start events
  • Purchase conversion events

This helps us understand which campaigns are effective.

3.7 Communications

If you contact us, we may keep records of:

  • Emails
  • Support messages
  • Refund requests
  • Attachments
  • Troubleshooting notes
  • Internal support records

We use these records to respond to you, improve support, detect abuse, and maintain legal and business records.

4. Information We Do Not Intentionally Collect

Arenoli does not intentionally collect sensitive personal information unless you voluntarily provide it or it is required for a specific support request.

We do not intentionally request:

  • Government identification numbers
  • Health information
  • Biometric information
  • Precise GPS location
  • Political views
  • Religious beliefs
  • Racial or ethnic origin
  • Union membership
  • Sexual orientation
  • Criminal history

Please do not send sensitive information unless necessary.

5. How We Use Personal Information

We use personal information for the following purposes.

5.1 To Provide the Services

We use information to:

  • Process orders
  • Deliver eSIM details by email
  • Create checkout sessions
  • Confirm payment
  • Provide eSIM activation information
  • Display plan details
  • Process promo codes
  • Provide customer support
  • Process refunds
  • Troubleshoot technical issues
  • Maintain order records

5.2 To Process Payments

We use payment-related information to:

  • Process transactions
  • Verify payment status
  • Detect fraud
  • Handle refunds
  • Resolve chargebacks
  • Maintain financial records

5.3 To Communicate With You

We may contact you about:

  • Order confirmation
  • eSIM delivery
  • Activation details
  • Refund requests
  • Support tickets
  • Service updates
  • Policy updates
  • Important account or transaction notices

Transactional emails are necessary for providing our services and are not optional marketing emails.

5.4 To Provide Support

We use information to:

  • Identify your order
  • Confirm purchase details
  • Troubleshoot installation or activation issues
  • Verify device compatibility information
  • Investigate network or service problems
  • Respond to refund requests
  • Prevent repeated abuse or fraud

5.5 To Improve Our Services

We may use information to:

  • Improve website design
  • Improve checkout flow
  • Improve eSIM delivery emails
  • Improve compatibility guidance
  • Improve pricing display
  • Improve support content
  • Fix bugs
  • Monitor performance
  • Understand customer needs

5.6 To Personalize and Localize Experience

We may use information such as country, currency, campaign source, or language preference to:

  • Show relevant plans
  • Display local currency
  • Improve campaign pages
  • Suggest relevant destinations
  • Provide localized content

5.7 To Prevent Fraud and Abuse

We may process information to:

  • Detect suspicious purchases
  • Prevent promo code abuse
  • Prevent refund abuse
  • Prevent fraudulent payment activity
  • Protect our platform
  • Enforce our Terms of Service
  • Investigate misuse

5.8 To Comply With Legal Obligations

We may use information to:

  • Maintain accounting records
  • Comply with tax obligations
  • Respond to lawful requests
  • Resolve disputes
  • Enforce legal rights
  • Comply with applicable laws and regulations

5.9 Marketing

If permitted by law, we may use your information to send marketing communications, product updates, offers, or campaign information.

You can opt out of marketing emails at any time.

We will still send transactional or service-related emails where necessary.

6. Legal Basis for Processing

Depending on where you are located, we may process personal information based on one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Our legitimate business interests
  • Compliance with legal obligations
  • Protection of our legal rights
  • Prevention of fraud or abuse

For example:

  • We process your email and order details to deliver your eSIM.
  • We process payment status to complete your purchase.
  • We process support information to help you.
  • We process analytics to improve our website.
  • We process records to comply with legal and tax obligations.

7. Consent

Where consent is required, we will seek your consent before collecting, using, or disclosing personal information.

You may withdraw consent at any time, subject to legal or contractual restrictions.

If you withdraw consent for information required to provide the service, we may be unable to provide some or all services to you.

8. How We Share Personal Information

We may share personal information with third parties only where necessary for legitimate business, operational, legal, or service purposes.

8.1 eSIM Suppliers and Telecom Partners

We may share necessary order, plan, activation, or technical information with eSIM suppliers, mobile network operators, roaming partners, or telecom service providers to:

  • Provision eSIM plans
  • Deliver activation details
  • Provide data service
  • Troubleshoot connectivity
  • Verify plan status
  • Investigate service issues

8.2 Payment Processors

We may share payment-related information with payment processors such as Stripe to:

  • Process payments
  • Detect fraud
  • Handle refunds
  • Manage disputes
  • Confirm payment status

8.3 Email Delivery Providers

We may share email addresses and order-related email content with email delivery providers to send:

  • Order confirmation emails
  • eSIM delivery emails
  • Installation instructions
  • Support messages

8.4 Hosting and Infrastructure Providers

We may share or store data with cloud hosting, database, storage, CDN, monitoring, and infrastructure providers that help operate Arenoli.

8.5 Analytics and Advertising Providers

We may use analytics or advertising tools to understand website performance, campaign performance, and customer behavior.

These tools may collect device, browser, event, and usage information.

8.6 Customer Support Tools

If we use customer support software, we may store support requests, order details, email addresses, and troubleshooting information in those systems.

8.7 Legal, Compliance, and Professional Advisors

We may share information with:

  • Lawyers
  • Accountants
  • Auditors
  • Insurers
  • Compliance consultants
  • Government authorities
  • Courts or regulators

where necessary.

8.8 Business Transfers

If Arenoli is involved in a merger, acquisition, financing, restructuring, sale of assets, or business transfer, personal information may be transferred as part of that transaction.

8.9 Fraud, Security, and Legal Protection

We may disclose information if we believe it is reasonably necessary to:

  • Detect fraud
  • Prevent abuse
  • Protect our rights
  • Protect users
  • Enforce our Terms
  • Investigate security issues
  • Respond to lawful requests

9. International Transfers

Arenoli is based in Canada, but our service providers, telecom partners, payment processors, analytics providers, and infrastructure providers may process information in other countries.

Your personal information may be transferred to, stored in, or accessed from countries outside your location, including Canada, the United States, the European Economic Area, the United Kingdom, Singapore, or other jurisdictions.

Privacy laws in those countries may differ from the laws in your country.

Where required, we use appropriate safeguards for international transfers.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The type of information
  • The purpose of processing
  • Legal requirements
  • Accounting or tax requirements
  • Fraud prevention needs
  • Dispute resolution
  • Customer support needs
  • Security requirements

Examples:

  • Order records may be retained for accounting, tax, legal, and support purposes.
  • Support messages may be retained to resolve issues and improve service.
  • Analytics data may be retained in aggregated or anonymized form.
  • Promo code usage records may be retained to prevent abuse.
  • Payment records may be retained as required by law and payment processors.

When information is no longer needed, we may delete, anonymize, or securely retain it where permitted by law.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.

Security measures may include:

  • HTTPS encryption
  • Access controls
  • Limited internal access
  • Secure payment processing
  • Logging and monitoring
  • Vendor security controls
  • Data minimization
  • Secure infrastructure practices

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your email account, device, and order details secure.

12. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

  • Operate the website
  • Remember preferences
  • Improve performance
  • Analyze traffic
  • Measure campaign performance
  • Prevent fraud
  • Improve user experience
  • Support advertising or remarketing where used

Types of cookies may include:

12.1 Essential Cookies

Required for website operation, checkout, security, and basic functionality.

12.2 Performance and Analytics Cookies

Help us understand how visitors use our website and improve our services.

12.3 Marketing Cookies

May help us measure advertising campaigns or show more relevant content, where used.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality.

13. Analytics

We may use analytics tools to collect information such as:

  • Page views
  • Session duration
  • Click events
  • Referring pages
  • Browser and device information
  • Approximate location
  • Conversion events
  • Campaign performance

We use this information to improve Arenoli and understand how users interact with our website.

Where possible, we may use aggregated or anonymized analytics.

14. Advertising and Remarketing

Arenoli may use advertising platforms or campaign tracking tools to measure and improve marketing.

This may include:

  • UTM tracking
  • Conversion tracking
  • Social media campaign analytics
  • Search campaign analytics
  • Retargeting or remarketing where enabled

You may be able to opt out through your browser, device settings, or third-party advertising preference tools.

15. Your Rights

Depending on where you live, you may have rights regarding your personal information.

These rights may include:

  • Right to access personal information
  • Right to correct inaccurate information
  • Right to delete information
  • Right to withdraw consent
  • Right to object to certain processing
  • Right to restrict processing
  • Right to data portability
  • Right to complain to a privacy authority
  • Right to know how information is used and shared

To exercise your rights, contact us at:

[email protected]

We may need to verify your identity before responding.

Some rights may be limited by legal, security, accounting, fraud prevention, or contractual requirements.

16. Canadian Privacy Rights

As a Canadian business, Arenoli is committed to handling personal information in accordance with applicable Canadian privacy laws, including principles relating to:

  • Accountability
  • Identifying purposes
  • Consent
  • Limiting collection
  • Limiting use, disclosure, and retention
  • Accuracy
  • Safeguards
  • Openness
  • Individual access
  • Challenging compliance

If you have questions about our privacy practices, contact us at [email protected].

17. European, UK, and Similar Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar laws, you may have additional rights under applicable data protection laws.

These may include:

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Objection
  • Portability
  • Withdrawal of consent
  • Complaint to a supervisory authority

Where required, we rely on lawful bases such as contract, consent, legitimate interests, and legal obligation.

18. California and U.S. State Privacy Notice

If applicable privacy laws in your U.S. state apply to Arenoli, you may have rights to:

  • Know what categories of personal information we collect
  • Know the purposes for collection
  • Know the categories of third parties with whom information is shared
  • Request access
  • Request deletion
  • Request correction
  • Opt out of certain sharing or targeted advertising where applicable

Arenoli does not sell personal information in the traditional sense. However, some analytics or advertising tools may be considered "sharing" or "targeted advertising" under certain laws.

To make a request, contact [email protected].

19. Children's Privacy

Arenoli is not intended for children under 13, or under the minimum age required in your jurisdiction.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

20. Automated Decision-Making

We may use automated systems to support:

  • Fraud detection
  • Payment risk analysis
  • Promo code validation
  • Security monitoring
  • Checkout processing
  • Campaign analytics

These systems help protect Arenoli and our customers.

We do not use automated decision-making to make legally significant decisions about users unless permitted by law.

21. Data Accuracy

We rely on you to provide accurate information.

You are responsible for ensuring that:

  • Your email address is correct
  • Your order details are accurate
  • Your support information is complete
  • Your refund request information is truthful
  • Your device information is accurate where provided

Incorrect information may delay or prevent eSIM delivery, support, refund processing, or account assistance.

22. Email Communications

We may send you transactional emails, including:

  • Order confirmations
  • Payment confirmations
  • eSIM delivery emails
  • Activation instructions
  • Refund updates
  • Support replies
  • Important service notices

These emails are necessary for providing the service.

If we send marketing emails, you may unsubscribe from marketing communications. Transactional emails may still be sent.

23. Social Media and External Platforms

If you interact with Arenoli on platforms such as LinkedIn, YouTube, Instagram, Google, or other social media or advertising platforms, those platforms may collect information according to their own privacy policies.

Arenoli is not responsible for the privacy practices of external platforms.

24. Links to Third-Party Websites

Our website may link to third-party websites, app stores, payment platforms, social media pages, or partner services.

We are not responsible for third-party privacy practices, content, or security.

You should review the privacy policies of those third parties.

25. Business Customers and Enterprise Use

If Arenoli later provides services to businesses, organizations, or enterprise customers, additional terms may apply.

Where a business provides personal information about employees, contractors, or users, that business is responsible for ensuring it has the necessary authority and consent to share such information with Arenoli.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with a new "Last updated" date.

If changes are material, we may provide additional notice where appropriate.

Your continued use of our services after changes are posted means you acknowledge the updated Privacy Policy.

27. Contact Us

For privacy questions, requests, or concerns, contact:

Arenoli Email: [email protected] Website: https://arenoli.com

If you contact us about privacy rights, please include enough information for us to identify and respond to your request.